Find the right service

Water damage service guides

Start with what happened, then ask the provider to define the work your property needs.

Service options

Match the scope to the source

Each guide explains what to describe, what to ask and where one trade’s work may end.

Standing water needs a removal plan before the drying plan.

Wet oak flooring, drywall and insulation can hold moisture after the surface looks dry.

Water entering from outside can bring sediment and contamination into a building.

A toilet overflow, sewer backup or contaminated drain release needs a different assessment from a clean supply-line leak.

A failed pipe can wet several rooms and the level below.

A lower-level water problem may involve a plumbing leak, outside entry or a backup.

Before you call

Get the provider’s name and confirm the job fit before arranging work.

01
Your complete address
Include the unit, floor and access instructions. Confirm that the business serves this address and handles this type of loss.
02
What happened and when
Describe the apparent source, discovery time, affected rooms and whether water is still entering. Say when the cause is unknown.
03
A clear written agreement
Ask for company identity, assessment fees, scope, exclusions, timing, payment terms and approval of changes.

Your next step

Describe what happened, confirm the provider’s identity and ask for clear scope and terms.